Morae: Error during installation: 1720, 1721, or 1723 There is a problem with this Windows Installer Package

This error can occur for several reasons but is usually the result of an incomplete or corrupt installer file.  Please try downloading the file again via the TechSmith Free Trials webpage.

Depending on your system, there may be some other items to consider:

Reason 1

The Windows Installer (Install Wise, or simply Installer) may have become corrupted. Please reinstall the latest version of the Windows Installer available for your operating system from Microsoft's website*

*The downloads at this link are only valid for Windows XP and Vista.

Reason 2

You may not have Administrator Rights to install software on your computer. Login as an Administrator and then try the install again.

Reason 3

On Windows Vista / 7, User Account Control could be blocking access to the Windows Installer. Disable UAC and then try the install again.

To disable the UAC (User Account Control) go to Start > Control Panel > User Accounts > User Accounts > Change User Account Control Settings and reduce the slider position to Never Notify:


Reason 4

You may need to Install the Windows Installer Cleanup Utility (Please choose one of the Softpedia Mirror locations):
Windows Installer CleanUp Utility

Once Installed, launch it under Start > All Programs > Windows Installer Cleanup.  Remove only the appropriate TechSmith Software entry:


NOTE: Jing is shown in this screenshot purely as an example

Reboot the computer and then try the installation again.

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