When you are connecting to Recorder over a network, the Recorder Computer Name that you need to supply in Remote Viewer's Connect to Recorder dialog box will vary depending on your network setup. If you are using the machine name only (for example, MyComputer) and you cannot successfully connect, try using either the fully qualified domain name or the IP address of the Recorder machine, as described below.
Use The Fully Qualified Domain Name
If the network does not recognize Recorder's machine name, it may be because it is not listed in your DNS server. In this case, consult your network administrator for the machine's fully qualified domain name, and enter that into the Recorder Computer Name field.
Example: MyComputer.techsmith.com (where "MyComputer" is the machine name and "techsmith.com" is the domain name).
If you are unable to connect to Recorder using the fully qualified domain name, you will need to enter the IP address of theRecorder machine.
When you connect to a LAN, your machine is assigned an IP (internet protocol) address. This address identifies your computer from the other computers on the network. The IP address can either be static, meaning that it never changes, or dynamic, meaning that each time you dial-in or login, the computer is assigned a new address for that session.
Ask your network administrator whether the network uses static or dynamic IP addressing. If IP addresses are assigned dynamically, you may need to check the IP address for the Recorder computer each time that it is logged on to the network.
To Find a Computer's IP address (for Windows 2000 and XP):
- Go to Windows Start > Run
- In the Run dialog box, type cmd to bring up a command line.
- At the command line, type ipconfig. The Windows IP Configuration for that machine will be displayed.
- Type this IP address into the Recorder Computer Name field in Remote Viewer's Connect to Recorder dialog box.
An IP address has the following format: 10.8.2.42.