Jing (Mac): Manage Account button does nothing when clicked

This is a known issue and we have developed this work-around to fix the problem.  Please follow these steps.

    1. Make sure Jing is closed.  For a review on these steps, please visit this link:
    2. Quit or Restart Jing
    3. Open a Finder window and navigate to Macintosh HD (or whatever your hard drive is named) > Users foler > The folder for Your User Name > Library > Preferences.
    4. If you are using OS X 10.7, please see this article for accessing the Library folder.

      2013-01-08_0930.png 
    5. In the Preferences folder you will need to delete any files that start with com.techsmith.jing

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    6. Now reopen Jing.  You will be prompted with the window below, please choose Sign In > Use existing account and enter your Jing credentials

      2013-01-08_0934.png 

 

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