Windows XP, Windows Vista, and Windows 7:
Typically you will see results similar to this screenshot:
This issue is specific to the Jing Pro MP4 recording. This problem may occur if you have outdated Video Card Driver, or if you have your color depth set to 16-bit.
To resolve this problem, Right-Click on your Desktop and click Properties to go into Display Properties, click Settings, and make sure color depth is set to 32-bit:
For more information about Jing, please visit this link:
Jing Learning Center