Jing: Image captures are white, black, or contain fragments of multiple windows

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When initiating a capture, the entire screen turns black and I only see the crosshairs. Or, the capture that opens is white, black, or contains fragments of multiple windows.


This problem happens for all captures and is not related to hardware acceleration like image or video capture from a video. If all applications are closed and you capture only the desktop with any input set, this problem still occurs. Turning hardware acceleration on or off will not solve this issue.

The issue is related to security software blocking screen capture. We have identified that the following applications can cause problems with capturing the screen with Jing,  however other security software may cause the same issue:

Security Software

  • Webroot
  • Norton's CrimeWare
  • Trusteer Rapport
  • Zone Alarm, Zonealarm Forcefield
  • Anti-Key Logger by SpyDex

Most of these applications have a Safe or White list that Jing can be added to. Norton's CrimeWare, however, does not have an editable safe list like other protection software and must be closed for Jing to capture an image.