Jing (Mac): Jing crashes at startup on Mac OS X

Problem

When restarting my Mac, Jing crashes after logging in.

Solution

This problem can occur for a couple of different reasons. Please review the following known causes of this issue.

Reason 1

Sometimes a crash can occur because of a bad preferences file.  Jing's preferences file is called com.techsmith.jing.plist.  Deleting this file will force Jing to create a new version of the file.

  1. Open a new Finder window.
  2. Browse to the menu bar item Go > Go to folder.
  3. Type the following and then hit Enter: ~/Library/Preferences/com.techsmith.jing.plist
  4. Drag this file to your trash.
  5. Reboot the computer and try Jing again.

Reason 2

Sometimes a bad DataStore (Jing History) can cause a crash. One option to try is to start over with a new Library.

Note: This will remove all items from your Jing history.
    1. Quit Jing if it's running
    2. Browse to the menu bar item Go > Go to folder.
    3. Type the following and then hit Enter: ~/Library/Application Support/TechSmith/Jing/Bin
    4. Drag this Bin folder to your Desktop.
    5. Reboot the computer and try Jing again.

Reason 3

The Jing crosshairs may not appear when a large number of items are located on the menu bar. Close additional programs and restart Jing to resolve this.

 If the above does not resolve the issue, please submit a case here and send in the following information as attachments with a description of the issue:

      1. Navigate to Your Home Folder > Library > Logs > CrashReporter
      2. Locate any files that begin with Jing
      3. Please send me all of those files
Now go back to the Logs folder and open TechSmith and please locate and send me the following two files:
  • JingRESTCall.log (useful for undiagnosed screencast.com upload problems)
  • Jing.log
Open Applications > Utilities > Console app, select Console Messages and go to File > Save a Copy As... :
2013-01-09_1259.png

 

Was this article helpful?
2 out of 2 found this helpful