TechSmith Relay: Crashing when recording Powerpoint/Keynote on Mac OS X

This is a known issue that our Development team is currently looking into. 

Behavior: When attempting to stop a recording from TechSmith Relay after recording a Powerpoint or Keynote presentation (in presentation mode) on Mac OS X, will result in the Relay Recorder crashing or hanging.

 

Workaround: Once the presentation is over, completely exit out of Powerpoint or Keynote before stopping the recording in Relay.  This should allow the recording to finish correctly.

*Note: This also applies to Camtasia for Mac.

Was this article helpful?
1 out of 2 found this helpful