TechSmith Relay (Self-Hosted): Recording is black on OSX 10.10.5

Update 9/22/2015

Relay Server version 5.0.5 (Self-Hosted) is now available and resolves this behavior.

If you are a Relay server administrator or the main Relay contact for your institution, we encourage you to perform the upgrade to resolve this behavior.   If you have any questions, please submit a support ticket with us here to discuss the upgrade.



Recording the screen looks fine, but after stopping the recording the preview window shows only a black screen and the cursor. The video will publish as black also.


Impacted OS

OSX 10.10.5


Impacted versions of TechSmith Relay

All versions of 4.x and earlier

Version 5.0.3 and earlier