Snagit (Mac): Recording Is Black on OSX 10.10.5

Problem

After recording and saving a video in Snagit (Mac), the video shows the black screen and cursor. Viewing the MP4 file in a different media player produces the same result.

Solution

Mac OS X 10.10 or later does not support Snagit (Mac) 2. To run Snagit, Snagit (Mac) 3.2.2 or later is needed. Snagit (Mac) 3 and later will record the video correctly on Mac OS X 10.10 and later.

Download a free trial of Snagit (Mac) here.