Snagit (Windows): Troubleshoot Audio

 

Problem

I experience one or more of the following issues when I record audio with Snagit:

  • Audio has an "echo" effect
  • Distorted audio
  • Unable to start system audio error
  • Unable to initialize audio error

Solution

Option 1: Check Windows Recording/Playback Settings

Windows 10

By default, Windows 10 enabled audio enhancements for some recording devices. This can potentially cause audio issues in your recording.

  1. In the Control Panel, select Sound > Recording tab.
  2. Select your recording device and click Properties.
  3. On the Advanced tab, uncheck Enable audio enhancements and click Apply.

Try a new recording in Snagit to confirm that the audio issues are resolved.

Windows 10, Windows 8, or Windows 7

Snagit works best when the audio devices on the computer are configured to a 16-bit, 44.1 kHz sample rate. Check the sample rate on your computer and change it if necessary.

  1. In the Control Panel, select Sound > Recording (for microphone audio) or Playback (for system audio).
  2. Select the recording/playback device and click Properties.
  3. On the Advanced tab, set the Default Format to 16 bit, 44100 Hz (CD Quality).
  4. Click Apply.

Try a new recording in Snagit to confirm that the audio issues are resolved.

Option 2: Check External Hardware

We recommend using a direct USB microphone for the best quality when recording ambient sounds or voices. Snagit does not currently support using external audio interface devices. However, if you are using an external device to connect a microphone, confirm that the interface is using a sample rate of 44.1 kHz and 16-bit.

If you receive an error when using an external interface device, disconnect that device, plug your microphone directly into the computer, then restart Snagit and try to record again. This action helps determine if the problem is related to that device or not.

We do not recommend using Bluetooth devices for playback or recording in Snagit.

Option 3: Only Record Audio You Want

Your microphone can record system audio from speakers or headphones resulting in the system audio being recorded twice which can cause an "echo" effect in your recording.

Here is an example of microphone and system audio being recorded:

If you only want to record video or audio playback of media on your computer, enable system audio capture and disable microphone audio capture.

Here is an example of only system audio being recorded:

Option 4: Check Audio Drivers

Outdated device drivers on your computer can cause errors. We recommend visiting your computer manufacturer's support site to download and install the latest updates for the audio driver.

Option 5: Third-Party Conflicts

  • Specific programs found on ASUS computers: ASUS Sonic Suite, ASUS Sonic Studio, ASUS Sonic Radar, can cause audio recording errors. We recommend uninstalling them from your computer.
    • Select Control Panel > Programs and Features to remove the programs before relaunching Snagit.
  • A specific component installed on most MSI computers called Nahimic Audio can cause audio errors. We recommend uninstalling it from your computer.
    • Select Control Panel > Programs and Features to remove the component before relaunching Snagit.
  • A process called AWSoundCentersvc32.exe (Alienware Soundcenter or Alienware Control Center) can cause audio errors.
    • Open Task Manager by pressing CTRL + SHIFT + ESC and close the process.
    • Or you may need to uninstall the Alienware Soundcenter or Alienware Control Center from your computer if you continue receiving this error. Open Control Panel > Programs and Features to remove the program before relaunching Snagit.

Option 6: Surface Pro 4/Surface Book Users

If you receive an error about not being able to initialize the audio on a Surface Book or Surface Pro 4, please try these steps.

  1. Check that the internal microphone is enabled in your Control Panel > Sound > Recording. Restart Snagit and start a new video recording to verify you still receive the error.
  2. Turn off Hey Cortana in Windows 10.
  3.  
  • Click Search in the taskbar.
  • Click the gear icon on the left.
  • Toggle off Hey Cortana.
    2017-07-13_09-30-45.png

Try a new recording in Snagit to confirm that the audio issues are resolved.

Option 7: Adjust How Snagit Records Audio through Windows (Snagit 2018 and later only)

Beginning with Snagit 2018, Snagit will attempt to use Media Foundation for recording and encoding audio. If there is a problem with Media Foundation (Media Foundation is a part of Windows), this may result in problems with Snagit. Try reverting to using the old WAV API in Snagit.

  1. Exit Capture Window and Snagit Editor. Confirm that they are not running in Task Manager.
  2. Download this zip file.
  3. Double-click the zip file to extract files.
  4. Double-click EnableWAVAudio.reg. Click OK when prompted.

Try a new recording in Snagit to confirm that the audio issues are resolved.