Snagit (Windows): Troubleshooting Audio

Distorted/Out of Sync Audio

Windows 10

With some recording devices, Windows 10 will by default enable audio enhancements for that particular device.  This can potentially lead to some problems. 

  1. Open the Control Panel
  2. Open the Sound category
  3. Select the Recording tab
  4. Select the recording device that you are using, and choose Properties 
  5. Select the Advanced tab
  6. Un-check the box that reads "Enable audio enhancements" and click Apply



  7. Restart Snagit and try a new recording

Windows 7/8/10

Snagit will work best when the audio devices on the computer are configured to a 44.1 kHz sample rate, and 16 bit.  If you are unsure what this is, that is okay.  Just follow the steps below to check the sample rate on your computer. 

  1. Open the Control Panel
  2. Open the Sound category
  3. Select the Recording tab (for Microphone audio), or the Playback tab (for System Audio)
  4. Select the recording/playback device that you are using, and choose Properties 
  5. Select the Advanced tab
  6. If possible, set the Default format to 44100 Hz and 16 bit (CD Quality)



  7. Click Apply
  8. Restart Snagit and try with a new recording

External Audio Devices

For microphone audio, we recommend using a direct USB microphone for the best quality.  If you are using an external audio interface to connect a microphone, check to make sure that the interface is using a sample rate of 44.1 kHz and 16 bit. 

We do not recommend using Bluetooth devices for playback or recording when using Snagit. 

Audio has an "echo" effect

In most cases, this is the result of the system audio being recorded twice.  Once through the system audio component, and again through the microphone.  If you are looking to record the playback of some media on your computer, then only the system audio should be enabled.

Before (microphone and system audio being recorded): 

In this case, the audio is being recorded through the system audio and again through the microphone.  To fix the problem, turn off recording for the microphone, and only record the system audio.

After (only system audio being recorded):

Unable to start system audio error 

In most cases, this error is caused by outdated audio drivers. We recommend visiting your computer manufacturer's support site, and downloading and installing the latest updates for the audio driver. 

MSI Computers: We have seen a specific component that comes included on most MSI computers called Nahimic Audio cause this error, or even a silent crash in Snagit. We recommend closing out of that component (or uninstalling it) before launching and using Snagit. 

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