A bug was introduced on Mac OS X 10.11 (El Capitan), where if a trial expired, it would not be possible to unlock Snagit on Mac if a key was purchased. Launching Snagit will display the blank window shown below.
This bug has been fixed in Snagit for Mac 3.3.6. To download the most recent version, please visit our downloads page here.
- Open a new Finder window and browse to your Applications folder
- Drag the Snagit icon to your trash
- Empty your trash
- Download the Snagit.dmg here to reinstall