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TechSmith Relay (Self-Hosted): How to Export Event Viewer Logs

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The following information explains how to export the event viewer logs for the components of TechSmith Relay.

Note: If the TechSmith node is not present on a server where TechSmith Relay Server has been installed, this means that the Relay Manager Service never started on that server. If the server isn’t running and you there isn’t a TechSmith node in the Event Viewer, try the Restart TechSmith Relay Server shortcut on the desktop, it may solve the problem.

TechSmith Relay Recorder

Windows 7

  1. Open the Start menu and in the search box, type “event viewer” and press Enter.
  2. When the Event Viewer opens, expand Applications and Services Logs.
  3. Right-click TechSmith and select Save Events As.
  4. Save the log in the EVTX format.
  5. Expand Windows Logs.
  6. Right-click Application and select Save Events As.
  7. Save the log in the EVTX format.
  8. Expand Windows Logs.
  9. Right-click System and select Save Events As.
  10. Save the log in the EVTX format.

Windows 8 and Windows 10

  1. Open the Start menu and search for “event viewer.”
  2. Click Settings. On the left, click Event Viewer.
  3. When the Event Viewer opens, expand Applications and Services Logs.
  4. Right-click TechSmith and select Save Events As.
  5. Save the log in the EVTX format.
  6. Expand Windows Logs.
  7. Right-click Application and select Save Events As.
  8. Save the log in the EVTX format.
  9. Expand Windows Logs.
  10. Right-click System and select Save Events As.
  11. Save the log in the EVTX format.

Mac OS X

  1. i. Open Finder and go to /Library/Logs/TechSmith/.
  2. ii. Right-click TechSmith Relay and select Compress TechSmith Relay to create a ZIP file of the log files on the desktop.

TechSmith Relay Server

Windows Server 2003

  1. Go to Start > Administrative Tools > Event Viewer.
  2. Right click TechSmith and select Save Log Files As.
  3. Save the log in the EVT format.
  4. Right-click TechSmith and select Save Log Files As.
  5. Save the log in the EVT format.
  6. Right-click Application and select Save Log Files As.
  7. Save the log in the EVT format.
  8. Right-click System and select Save Log Files As.
  9. Save the log in the EVT format.

Windows Server 2008 and Greater

  1. Open the Start menu and in the search box, type “event viewer” and press Enter.
  2. When the Event Viewer opens, expand Applications and Services Logs.
  3. Right-click TechSmith and select Save Events As.
  4. Save the log in the EVTX format.
  5. Expand Windows Logs.
  6. Right-click Application and select Save Events As.
  7. Save the log in the EVTX format.
  8. Expand Windows Logs.
  9. Right-click System and select Save Events As.
  10. Save the log in the EVTX format.

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