The following information explains how to export the event viewer logs for the components of TechSmith Relay.
Note: If the TechSmith node is not present on a server where TechSmith Relay Server has been installed, this means that the Relay Manager Service never started on that server. If the server isn’t running and you there isn’t a TechSmith node in the Event Viewer, try the Restart TechSmith Relay Server shortcut on the desktop, it may solve the problem.
TechSmith Relay Recorder
Windows 7
- Open the Start menu and in the search box, type “event viewer” and press Enter.
- When the Event Viewer opens, expand Applications and Services Logs.
- Right-click TechSmith and select Save Events As.
- Save the log in the EVTX format.
- Expand Windows Logs.
- Right-click Application and select Save Events As.
- Save the log in the EVTX format.
- Expand Windows Logs.
- Right-click System and select Save Events As.
- Save the log in the EVTX format.
Windows 8 and Windows 10
- Open the Start menu and search for “event viewer.”
- Click Settings. On the left, click Event Viewer.
- When the Event Viewer opens, expand Applications and Services Logs.
- Right-click TechSmith and select Save Events As.
- Save the log in the EVTX format.
- Expand Windows Logs.
- Right-click Application and select Save Events As.
- Save the log in the EVTX format.
- Expand Windows Logs.
- Right-click System and select Save Events As.
- Save the log in the EVTX format.
Mac OS X
- i. Open Finder and go to
/Library/Logs/TechSmith/
. - ii. Right-click TechSmith Relay and select Compress TechSmith Relay to create a ZIP file of the log files on the desktop.
TechSmith Relay Server
Windows Server 2003
- Go to Start > Administrative Tools > Event Viewer.
- Right click TechSmith and select Save Log Files As.
- Save the log in the EVT format.
- Right-click TechSmith and select Save Log Files As.
- Save the log in the EVT format.
- Right-click Application and select Save Log Files As.
- Save the log in the EVT format.
- Right-click System and select Save Log Files As.
- Save the log in the EVT format.
Windows Server 2008 and Greater
- Open the Start menu and in the search box, type “event viewer” and press Enter.
- When the Event Viewer opens, expand Applications and Services Logs.
- Right-click TechSmith and select Save Events As.
- Save the log in the EVTX format.
- Expand Windows Logs.
- Right-click Application and select Save Events As.
- Save the log in the EVTX format.
- Expand Windows Logs.
- Right-click System and select Save Events As.
- Save the log in the EVTX format.