Activate and Deactivate TechSmith Relay Server

Activate TechSmith Relay server to remove the trial period and activate the correct number of encoding processors. It is important to deactivate TechSmith Relay server before you uninstall the server so you can install TechSmith Relay on another server.

Important: To communicate with the activation server through a firewall, port 80 must be open.

Activate the TechSmith Relay Server

  1. Click System > Activation.
  2. Enter your license code and click Activate.

Obtaining More Activations

If you find that you need additional activations for your server, please contact a sales associate at 1-800-517-3001 (US) or 1-517-381-2300 x636 (international) and we will walk you through the process of updating your license.

Offline Activation/Deactivation

If TechSmith Relay is installed on a private network, offline activation and deactivation allows you to deactivate without connecting to the Internet.

Activate when offline

  1. Log in to the TechSmith Relay website as an administrator and go to System > Activation.
  2. Click Offline Activation.
  3. A window opens and contains an Installation ID number.
  4. Contact a TechSmith sales associate at 1-800-517-3001 (US/Canada) or 1-517-381-2300 x636 (international).
  5. Provide the Installation ID and License code to the sales associate. The sales associate gives you an Unlock Code.

    Note: Your license code was emailed in the TechSmith Relay purchase receipt.

  6. Enter the code into the field provided. TechSmith Relay is now activated.

To deactivate when offline

  1. Log in to the TechSmith Relay website as an admin and go to System > Activation.
  2. Click Offline Activation.
  3. A window opens. Click Deactivate to deactivate the server.
  4. The window closes and you return to page. The server is now shown in an Expired state.
  5. Contact a TechSmith sales associate at 1-800-517-3001 (US/Canada) or 1-517-381-2300 x636 (international).
  6. Provide the Proof of Removal code and the Installation ID to the sales associate. This decrements the number of activations on your license code in the event that you want to activate a different server.

Problems with Activation/Deactivation

In the event of hardware failure or problems, please contact TechSmith.

US and Canada: +1-800-517-3001

International: +1-517-381-2300 x636

Please be ready with your Installation ID, License code or Proof of removal code (in the case of deactivation). Your license code was emailed in the TechSmith Relay purchase receipt.

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