Activation

Activate TechSmith Relay server to remove the trial period and activate the correct number of encoding processors.

Important: When moving to a new server, it is important to deactivate TechSmith Relay server before you uninstall the server so you can install TechSmith Relay on another server.

Activate/Deactivate the TechSmith Relay Server

  1. Go to System > Activation.
  2. Enter your License code and click Activate (or Deactivate).

Offline Activation/Deactivation

If TechSmith Relay is installed on a private network, offline activation/deactivation allows you to do so without connecting to the Internet.

You can activate and deactivate TechSmith Relay server by contacting TechSmith by phone.

  • US and Canada please call: +1-800-517-3001
  • International please call: +1-517-381-2300 x636

Please be ready with your Installation ID, License code (or Proof of removal code in the case of deactivation). Your license code was emailed in the TechSmith Relay purchase receipt.

Assistance with Activation

In the event of hardware failure or problems, please contact TechSmith.

  • US and Canada please call: +1-800-517-3001
  • International please call: +1-517-381-2300 x636

Please be ready with your Installation ID, License code or (or Proof of removal code in the case of deactivation). Your license code was emailed in the TechSmith Relay purchase receipt.

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