Problem
"We're sorry! Camtasia Recorder could not play back the audio from the recording. Save your recording and try restarting Camtasia. (Error Code 0x88880001: Unknown Error)"
Solution
The cause of error varies but the problem is most always related to the sound device in the machine.
Option 1: Update Sound Card Driver
Updating the sound card driver from the hardware manufacturer's web site will resolve the issue.
Option 2: Disable Enhancements
- Right-click Speaker icon and select Playback Devices.
- Right-click your default playback device and select Properties.
- Select Enhancements and deselect Disable All Enhancements.
Not all playback devices will have this option. If you are still encountering this problem, please submit a ticket.
Option 3: Exit/Uninstall AWSoundCentersvc32.exe
We have also seen this caused by a process called AWSoundCentersvc32.exe (Alienware Soundcenter or Alienware Control Center).
- Open Task Manger.
- Exit AWSoundCentersvc32.exe and/or uninstall.
