We're Sorry! Camtasia Could Not Play Back the Audio from the Recording


After recording Camtasia displays the following error:
"We're sorry! Camtasia Recorder could not play back the audio from the recording. Save your recording and try restarting Camtasia. (Error Code 0x88880001: Unknown Error)"


The cause of error varies but the problem is most always related to the sound device in the machine.

Option 1: Update Sound Card Driver

Updating the sound card driver from the hardware manufacturer's web site will resolve the issue.

Option 2: Disable Enhancements

  1. Right-click Speaker icon and select Playback Devices.
  2. Right-click your default playback device and select Properties.
  3. Select Enhancements and deselect Disable All Enhancements.

Not all playback devices will have this option.

Option 3: Rule Out Third-Party Conflicts

Some machines come with third party audio utilities pre-installed on the computer that can interfere with Camtasia. Please follow the solutions in this article.