Troubleshooting TechSmith Fuse in Snagit

If TechSmith Fuse cannot connect or send files to Snagit, see the following:

For additional help, see the support article on the TechSmith website.

Unable to send files from TechSmith Fuse to Snagit

If you are unable to send files from TechSmith Fuse to Snagit Editor, check the following:

  • Make sure Snagit is open on the computer when sending files from TechSmith Fuse to Snagit.
  • Select Snagit Editor > File > Editor Options button > Advanced tab > Enable sharing to Snagit to make sure that Mobile Sharing is turned on.
  • You must scan the QR code in Snagit to establish a connection between the mobile device and Snagit for sending the mobile files. See Import an Image or Video from a Mobile Device.
  • Your mobile device and the computer running Snagit must be connected to the same network.
  • Reset the router or wireless network.
  • Check your network or firewall settings.

Unable to scan QR code

If TechSmith Fuse cannot scan the QR code located in the Connect Mobile Device dialog (Snagit Editor > File > Connect Mobile Device), check the following:

  • Make sure the device is connected to the same Wi-Fi network as the computer running Snagit.
  • Aim the camera on the device at the QR code on the computer screen.
  • Position the camera so that the QR code is centered within the corners of the Scanner screen in TechSmith Fuse on your mobile device or tablet.

QR code is missing

In Snagit, an error message appears in the Connect Mobile Device dialog (Snagit Editor > File > Connect Mobile Device) if a QR code cannot be generated.

A QR code may not be generated if:

  • The network/router is disconnected or needs to be reset.
  • The specified port is already in use.

If a QR code is not generated:

  • Check your network or firewall settings.
  • Connect your mobile device and computer to another network.

 

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