Camtasia (Mac): Cannot stop iOS device recording or it crashes/hangs

Problem

When attempting to record an iOS device using Camtasia, Camtasia won't let you stop the recording, will crash or hang.

Solution

Note: If you are recording your microphone at the same time, then you may not be able to stop the recording. This is a known bug we are looking in to. Try recording without the microphone turned on in the Camtasia recorder and see what you get. 
  • Restart computer with the device plugged in to a different USB port (if available)
  • Upon restart, make sure any program that may attempt to use/sync with your iOS device is closed. iTunes or Photos for example.
  • Open Camtasia and try again
  • Record with Quicktime: Another workaround would be to use QuickTime Player to record from your iOS device and import that recording into Camtasia to edit. Here are steps on how to use QuickTime Player to do that recording.
Was this article helpful?
5 out of 11 found this helpful