Camtasia (Mac): Cannot stop iOS device recording or it crashes/hangs

Problem

When attempting to record an iOS device using Camtasia, Camtasia won't let you stop the recording, will crash or hang.

Solution

Note: If you are recording only your microphone at the same time, then you may not be able to stop the recording. This is a known bug we are looking in to. See below for the workaround for this bug.
  • Record with your Microphone and System Audio turned ON:

iosrecording2.jpeg

  • You can then delete the system audio portion from within Camtasia. Here is how to do that: 

iOSRecording.gif

 

  • Restart computer with the device plugged in to a different USB port (if available). Upon restart, make sure any program that may attempt to use/sync with your iOS device is closed. iTunes or Photos for example. Then try the steps above.
  • Record with Quicktime if all else fails : Another workaround would be to use QuickTime Player to record from your iOS device and import that recording into Camtasia to edit. Here are steps on how to use QuickTime Player to do that recording.
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