Snagit (Mac): Image Is Washed Out

Users who are considering updating to macOS 10.13 (High Sierra), please see this article.


When adding an image to a specific program, the image appears washed out.


Reason 1: Third-Party Programs in Pasting Images

Based on how the image is added to the program, it may use different input styles depending on how that application handles certain inputs. For example, a program may handle an image that has been dragged and dropped differently than it handles being copied and pasted, or saved and inserted. This is because different input methods may strip out the color profile of the image when it is added a certain way, which may result in the image appearing washed out. This is handled by the application where the image is being added to. If you notice this behavior, we recommend trying one of the different input method's listed below: 

  1. Drag & Drop
    • Drag the image from the open captures tray in Snagit, or from the canvas into the desired program.
  2. Copy & Paste
    • Select Copy All in the Snagit Editor, and then paste the image into the desired program.
  3. Save & Insert
    • Save the image as a PNG or JPEG from Snagit, and then use the Insert function in the other program (if available) to add the image.

Example: Microsoft Outlook

When an email is sent, Microsoft Outlook will strip the color profile from an image that is dragged and dropped into an email.  This will result in the image appearing washed out. Before the email is sent, the washed out effect will not be visible.  It is not until the email is sent when Outlook removes the color profile, resulting in the receiver getting a washed out image. Instead, use the Copy & Paste method mentioned above.