Snagit (Mac): Image is washed out

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Problem

When adding an image to a specific program, the image appears washed out.

Solution

Reason 1

Depending on how the image is added to the program, it may use different input styles depending on how that application handles certain inputs. For example, a program may handle an image that has been dragged and dropped differently than it handles being copied and pasted, or saved and inserted. This is because different input methods may strip out the color profile of the image when it is added a certain way, which may result in the image appearing washed out. This is handled by the application where the image is being added to. If you notice this behavior, we recommend trying one of the different input method's listed below. 

Example: Microsoft Outlook

When an email is sent, Microsoft Outlook will strip the color profile from an image that is dragged and dropped into an email.  This will result in the image appearing washed out.  Before the email is sent, the washed out effect will not be visible.  It is not until the email is sent when Outlook removes the color profile, resulting in the receiver getting a washed out image.  Instead, use the Copy & Paste method mentioned below. 

Reason 2

If the image is exported or dragged from the Library view in Snagit (as opposed to using File > Save as), then the resulting image will not have a color profile. As a result, some applications may display the image as washed out. This is an issue in Snagit that we are currently looking into.

Workarounds

As a workaround, try different input methods for getting the image from Snagit to the third party program or destination.

Drag & Drop

Drag the image from the open captures tray in Snagit, or from the canvas into the desired program.  

Copy & Paste

Select the Copy All button in the Snagit Editor, and then paste the image into your other program.  

Save & Insert

Save the image as a PNG or JPEG from Snagit, and then use the Insert function in the other program (if available) to add the image. 

 

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