When two or more Chrome windows are open, when I start a scrolling capture of the non-active Chrome window, Snagit captures the wrong one. In some cases, the cursor disappears.
This is a known issue that will be fixed in a future release. If your cursor has disappeared, completely close out of Snagit and restart it, and the cursor should re-appear. If possible, when taking a scrolling capture try to only have a single Google Chrome window open at a time.