Camtasia (Windows): We're Sorry! There Was a Problem with Your Recording File

Problem

Solution

Camtasia 2018

  1. Close CamtasiaStudio.exe and CamRecorder.exe in Task Manager.
  2. Press Windows+R on your keyboard to open the Run window.
  3. Type the following and click OK: regedit
  4. Browse to: HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\18.0
  5. Delete the 18.0 folder.
  6. Click the Start Menu. Scroll down in All Apps and select TechSmith > Camtasia to record again.

Camtasia 9

  1. Close CamtasiaStudio.exe and CamRecorder.exe in Task Manager.
  2. Press Windows+R on your keyboard to open the Run window.
  3. Type the following and click OK: regedit
  4. Browse to: HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\9.0
  5. Delete the 9.0 folder.
  6. Click the Start Menu. Scroll down in All Apps and select TechSmith > Camtasia to record again.

Camtasia Studio 8

  1. Close CamtasiaStudio.exe and CamRecorder.exe in Task Manager.
  2. Press Windows+R on your keyboard to open the Run window.
  3. Type the following and click OK: regedit
  4. Browse to: HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\8.0
  5. Delete the 8.0 folder.
  6. Click the Start Menu. Scroll down in All Apps and select TechSmith > Camtasia to record again.