Camtasia (Windows): We're Sorry! There Was a Problem with Your Recording File



  1. Close CamtasiaStudio.exe and CamRecorder.exe in Task Manager.
  2. Press Windows+R on your keyboard to open the Run window.
  3. Type the following and click OK: regedit
  4. Browse to:
    • Camtasia 2020: HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\20.0
    • Camtasia 2019: HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\19.0
    • Camtasia 2018: HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\18.0
    • Camtasia 9: HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\18.0
  5. Right-click the 20.019.0, 18.0, or 9.0 folder (depending on the version being used), and choose Export. Save this file to your Desktop (this is a backup).
  6. In the Registry Editor, delete the 20.0, 19.0, 18.0, or 9.0 folder.
  7. Click the Start Menu. Scroll down in All Apps and select TechSmith > Camtasia to record again.