Camtasia (Windows): We're Sorry! There was a problem with your recording file

Problem

Solution 

Camtasia 2018:

  1. Please make sure CamtasiaStudio.exe and CamRecorder.exe are not running by checking your Task Manager.
  2. Click start-->run and type regedit or type regedit into the search window and run regedit.exe
  3. Browse to HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\18.0 and delete the 18.0 folder.
  4. Click on your Start Menu. Click on All Programs or All Apps and scroll down to Techsmith and click on Camtasia to open it and try recording again.

Camtasia 9:

  1. Please make sure CamtasiaStudio.exe and CamRecorder.exe are not running by checking your Task Manager.
  2. Click start-->run and type regedit or type regedit into the search window and run regedit.exe
  3. Browse to HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\9.0 and delete the 9.0 folder.
  4. Click on your Start Menu. Click on All Programs or All Apps and scroll down to Techsmith and click on Camtasia to open it and try recording again.

Camtasia Studio 8:

  1. Please make sure CamtasiaStudio.exe and CamRecorder.exe are not running by checking your Task Manager.
  2. Click start-->run and type regedit or type regedit into the search window and run regedit.exe
  3. Browse to HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\8.0 and delete the 8.0 folder.
  4. Click on your Start Menu. Click on All Programs or All Apps and scroll down to Techsmith and click on Camtasia to open it and try recording again.