We're Sorry! There Was a Problem with Your Recording File

Problem

Solution

1. Close CamtasiaStudio.exe and CamRecorder.exe in Task Manager.
2. Press Windows+R on your keyboard to open the Run window.
3. Type the following and click OK: regedit
4. Browse to:
   • Camtasia 2021: HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\21.0
   • Camtasia 2020: HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\20.0
   • Camtasia 2019: HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\19.0
   • Camtasia 2018: HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\18.0
   • Camtasia 9: HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\18.0
5. Right-click the 21.0, 20.0, 19.0, 18.0, or 9.0 folder (depending on the version being used), and choose Export. Save this file to your Desktop (this is a backup).
6. In the Registry Editor, delete the 21.0, 20.0, 19.0, 18.0, or 9.0 folder.
7. Click the Start Menu. Scroll down in All Apps and select TechSmith > Camtasia to record again.