After installing Snagit 13, the following error message appears:
The Editor also hangs or crash.
This is a known issue that is fixed in Snagit 13.0.2 and later. Select Help > Check for Updates in Snagit to install the latest version.
This problem occurs when there is a conflict with a third-party software. The most common conflict is with the Jaksta audio component that is included in some programs such as Replay Media Capture by Applian Technologies and Jaksta Media Recorder. As a workaround, please follow the steps below:
- Close all programs that are running on your system.
- Download the attached zip file ExcludeSnagitFromJaksta.zip
- Double-click the zip file to extract its contents.
- Double-click ExcludeSnagitFromJaksta.reg to run the file.
- Click Yes/OK to continue.
- Restart the machine. Make sure Snagit and any other media capture programs open and operate normally.