The problem described below is not an issue on Snagit 13 and later.
Problem #1
After installing the Windows 10 Anniversary Update, Snagit appears to be recording from the microphone, however, audio is not actually being recorded. But the system audio continues to work.
Problem #2
Snagit appears to be recording but after the recording opens in the Editor, only a few seconds of the recording plays back.
Solution
Option 1: Automatic Fix
This option will only work if Snagit is installed in the default install directory.
Default Install Directory
64-Bit: C:\Program Files (x86)\TechSmith\Snagit 12\
32-Bit: C:\Program Files\TechSmith\Snagit 12\
- Close Snagit
- Open Task Manager by pressing Ctrl + Shift + ESC or Ctrl + Alt + Delete.
- Click Show More Details in the bottom left of the Task Manager window and click Processes.
- Right-click all links that say Snagit in the "S" section and select End Task or End Process.
- Close Task Manager.
- Download the Snagit 12 Automatic Fix tool and save to your computer.
- Double-click the "Snagit12Fix.exe" file to run it. You will be prompted with a Windows UAC window asking you for permission. Select Yes.
- Reopen Snagit when complete.
Option 2: Manual Fix
- Close Snagit
- Open Task Manager by pressing Ctrl + Shift + ESC.
- Click Processes and make sure "SnagIt32.exe", "SnagItEditor.exe", and "SnagPriv.exe" are not running in the list.
- Browse to the location where Snagit is installed on your computer. In the Snagit 12 folder, locate the "TSCRec3.dll" file.
- Right-click the file and select Rename. Rename it to "TSCRec3.dll.bak".
- Download the following file and save it to your computer: Snagit 12 Manual Fix
- Right-click the TSCRec3.dll and selected Copy. The file will be extracted from the ZIP file.
- Browse back to where Snagit is installed on your computer.
- Right-click the Snagit 12 folder and select Paste.
- Reboot the computer.
- Launch Snagit.