Snagit (Mac): Internal Error when capturing

Problem

When trying to capture, the following error message is displayed:

Solution

UPDATE:

This problem has been fixed in the latest version of Snagit on Mac. Please download and install any available updates by going to the menu bar item Snagit > Check for updates.

Original Problem

This behavior can occur when trying to capture non-native Mac OS X apps. For example...

  • ThinkOrSwim (TDAmeritrade)
  • Visual Paradigm

This is a bug that we hope to have addressed in a future update for Snagit on Mac.

Workaround

As a workaround, capture the entire screen and then crop the image once it opens in the Editor.

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