When trying to capture, the following error message is displayed:
This problem has been fixed in the latest version of Snagit on Mac. Please download and install any available updates by going to the menu bar item Snagit > Check for updates.
This behavior can occur when trying to capture non-native Mac OS X apps. For example...
- ThinkOrSwim (TDAmeritrade)
- Visual Paradigm
This is a bug that we hope to have addressed in a future update for Snagit on Mac.
As a workaround, capture the entire screen and then crop the image once it opens in the Editor.