Snagit (Windows): Connect to mobile device causes a crash


In the Snagit Editor, browsing to File > Connect Mobile Device will result in the Editor crashing.



This error is fixed in the latest version of Snagit 13. To install the update, open Snagit and browse to the file menu Help > Check for updates. Or, the update can be downloaded manually here.

This is a known issue that our development team is currently looking into. As a workaround reinstalling Snagit should resolve the problem.

Note: Make sure you have a copy of your license key before uninstalling Snagit! Where do I find my license key?
  1. Uninstall Snagit through your control panel > Programs and Features
  2. Reboot the computer
  3. Reinstall Snagit here
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