Snagit (Windows): Connect to mobile device causes a crash

Problem

In the Snagit Editor, browsing to File > Connect Mobile Device will result in the Editor crashing.

Solution

UPDATE:

This error is fixed in the latest version of Snagit 13. To install the update, open Snagit and browse to the file menu Help > Check for updates. Or, the update can be downloaded manually here.

This is a known issue that our development team is currently looking into. As a workaround reinstalling Snagit should resolve the problem.

Note: Make sure you have a copy of your license key before uninstalling Snagit! Where do I find my license key?
  1. Uninstall Snagit through your control panel > Programs and Features
  2. Reboot the computer
  3. Reinstall Snagit here
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