Camtasia (Windows): MOV File Hangs or Crashes When Imported

Problem

The MOV file hangs or crashes when importing file to QuickTime.

Solution

This behavior occurs when running QuickTime 7.6 or earlier. This problem does not happen in QuickTime 7.7.6. However, Apple stopped supporting QuickTime on Windows. The best workaround is to follow the options below.

  1. Rename the MOV extension to MP4 if the MOV file is encoded in H.264. The file extension must be shown in order to rename the extension. Then, import the MP4.
  2. Download Handbrake and watch the tutorial below to learn how to convert the file to MP4.