Snagit (Windows): There was an error loading share history


When launching Snagit, the error below occurs.




This error is fixed in the latest version of Snagit 13. To install the update, open Snagit and browse to the file menu Help > Check for updates. Or, the update can be downloaded manually here.

This is a known issue that our Engineers are investigating. As a work around Please follow these steps to resolve the issue:

  1. Close Snagit so it is not running.
  2. Hold down the Windows key on your keyboard and then hit the R key to open the run window
  3. Type the following and then hit enter: %LocalAppData%\TechSmith\Snagit\

  4. Delete the ShareHistory.xml file

  5. Try Snagit again and see if it works.
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