Camtasia (Mac): Annotations display black in editor

Problem

 

Camtasia 3: Annotations (and possibly other items within Camtasia) appear black in the annotations tab or in the canvas:

 

 

Solution

*Note: We have only seen this on 10.10 OSX. You can check to see if you are on 10.10 OSX by clicking on the Apple icon at the top left of your monitor and choosing About this Mac. 

  • Close out of Camtasia, restart your computer and open Camtasia. Camtasia should now load the annotations correctly.
  • Close out of Camtasia, restart your computer, close out of any open programs to allow as much resources to be available on the computer and then open Camtasia. Camtasia should now load the annotations correctly.
  • If this is consistently happening we recommend updating your Mac operating system if possible. You can find more information about this process here*You'll want to check with Apple or your IT team to see if your computer is suitable to upgrade and if your other programs are compatible with the latest operating system.
Was this article helpful?
2 out of 11 found this helpful