Camtasia (Mac): Video Exports Black

Problem

When Exporting a project from Camtasia 3, the resulting video is black or a section of the video is black (no video but audio is still playing). 

 

Solution

  • Update Camtasia to the latest version by going to Camtasia 3 > Check for Updates... and then try exporting again.
  • If that doesn't work, restart your computer, don't open anything else besides Camtasia upon a restart and then try exporting again.
  • Change the Profile of an export:
    • Click on Share>Local File...
    • Click on the drop down menu for File Format: and choose Export to MP4 (.mp4)
    • Click on the drop down menu for Profile: and choose Baseline (Larger file, widest compatibility)
    • Hit OK and then Export

2017-07-21_09-19-05.gif

 

*If this workaround does not seem to resolve the problem, please contact support for further assistance.

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