Camtasia (Windows): Videos from Techsmith Capture App Have No Audio

Problem

Videos recorded through the TechSmith Capture app on iOS devices are missing the audio when imported into Camtasia (Windows).

Solution

This is a limitation in Catmtasia (Windows). When a video is imported into Camtasia, a single audio track from that video can be imported. When a video is recorded using the Capture app on iOS, it is common for a video to have both a device audio track, and a microphone audio track. As a result, when this video is imported into Camtasia, only one audio track is imported and the other is ignored.

Workarounds

Option 1: Re-encode the Video

This can be done using a free application called Handbrake. Download Handbrake to re-encode the video, then import the new video into Camtasia (Windows).

Option 2: Use Camtasia (Mac)

Camtasia (Mac) can import multiple audio streams from a single video file. If access to a Mac is possible, Camtasia 3 (Mac) can be installed using the same key as used to install Camtasia 9 (Windows). To download Camtasia (Mac), see this page.

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