Camtasia (Windows): Error 5: Access Is Denied

Problem

When installing Camtasia, the following error message appears:

"Error Code: (5) Access is denied."

NEW_error_code_5.png

Solution

Option 1: Run as Administrator

  1. Locate the Camtasia EXE file that was downloaded. If you need to re-download Camtasia, you can do so here.
  2. Right-click on the file and choose "Run as administrator".
    run_as_admin.png

Option 2: Disable Anti-Virus

Some anti-virus applications can block Camtasia from successfully installing. If possible, try temporarily disabling your security software, and then try installing Camtasia again.

Option 3: Manually Install Microsoft .NET Framework

Camtasia 8 and later requires that the Microsoft .NET Frame 4.6 be installed. If this is not installed, then the Camtasia installer will attempt to download and install it automatically. If there is an error in this step, this can cause the Camtasia install to fail. Manually downloading and installing the .NET Frame work can help in some cases.

  1. Download and install the latest version of the Microsoft .NET Framework here.
  2. Reboot your computer once installed.
  3. Install Camtasia again.

Option 4: Contact Local IT

If all of the options above fail, there may be a policy on the computer that is preventing the install. Contact your local IT team to see if they are able to assist in installing Camtasia.