When trying to import a video from TechSmith Capture to Snagit, the following error is displayed:
"Cannot open file. Snagit does not support GIF or MP4 files with dimensions greater than 1920x1080 or less than 64x64."
This is a known issue that we hope to fix in a future release. The video is still sent from TechSmith Capture to Snagit, however the video cannot be displayed in the Editor. To locate the mp4 on the computer:
- Hold down the Windows key on your keyboard and then tap the R key to open the Run window.
- Type the following and then click OK: %localappdata%\techsmith\snagit\datastore\
- Sort the folder by Date Modified.
- One of the most recent files added to the folder will be the MP4 video transfered from TechSmith Capture. This MP4 can be copied and pasted to a safe location, and then viewed using the preferred media player on the computer.