Snagit (Windows): Unable to Import from Techsmith Capture


When trying to import a video from TechSmith Capture to Snagit, the following error is displayed:

"Cannot open file. Snagit does not support GIF or MP4 files with dimensions greater than 1920x1080 or less than 64x64."



This is a known issue that we hope to fix in a future release. The video is still sent from TechSmith Capture to Snagit, however the video cannot be displayed in the Editor. To locate the mp4 on the computer:

  1. Hold down the Windows key on your keyboard and then tap the R key to open the Run window.
  2. Type the following and then click OK: %localappdata%\techsmith\snagit\datastore\
  3. Sort the folder by Date Modified.
  4. One of the most recent files added to the folder will be the MP4 video transfered from TechSmith Capture. This MP4 can be copied and pasted to a safe location, and then viewed using the preferred media player on the computer.