Snagit (Mac): iMac Pro and MacBook Pro Not Recording System Audio

Problem

Recording system audio on a new iMac Pro (2017 and later) or MacBook Pro (2018 and later) results in distorted audio, or no audio at all. Or, the error below is displayed. 

"Unable to install the system audio component. The component is not compatible with your hardware."

2018-10-01_7-27-13.png

Solution

This is a known issue that we hope to fix in a future release. New iMac Pro models from Apple introduce new hardware that changes the way audio is handled and processed on the system. This change will affect any application that captures system audio.

Workaround

As a workaround, try connecting USB speakers, or a USB headset to the computer.

External audio interfaces and Bluetooth devices are not supported at this time.

  1. Connect the USB device to the computer.
  2. Open System Preferences > Sound > Output, and select the USB device.
  3. Restart Snagit.
  4. Try recording the system audio.