Snagit (Mac): iMac Pro and MacBook Pro Not Recording System Audio

Problem

Recording system audio on a new iMac Pro (2017 and later) or MacBook Pro (2018 and later) results in distorted audio, or no audio at all. Or, the error below is displayed. 

"Unable to install the system audio component. The component is not compatible with your hardware."

2018-10-01_7-27-13.png

Solution

This is a known issue that is fixed in Snagit 2018.2.5 and Snagit 2019.1.0 and later. From the menu bar, select Snagit > Check for Updates to install the latest version.

Workaround for Earlier Versions

As a workaround, try connecting USB speakers, or a USB headset to the computer.

External audio interfaces and Bluetooth devices are not supported at this time.

  1. Connect the USB device to the computer.
  2. Open System Preferences > Sound > Output, and select the USB device.
  3. Restart Snagit.
  4. Try recording the system audio.