Camtasia (Windows): Video Is Washed out on Canvas

Problem

Some video files imported into Camtasia 2018 appear washed out on the canvas. The same video's look okay in other media players, and in Camtasia 9.

Solution

This is a known issue that we hope to fix in a future release. This does not affect screen recordings (TREC) that are created with Camtasia. Try one of the workarounds below to fix the problem.

Option 1: Re-encode the Video

Re-encode the videos using a free tool called Handbrake. Download Handbrake and watch the tutorial below to learn how to convert the file to MP4.

Option 2: Use Software-Only Mode

Change how Camtasia renders the video on the canvas, so that is runs in software-only mode.

  1. Open Camtasia.
  2. Click Edit > Preferences > Advanced.
  3. Under the Hardware Acceleration section, select Use software-only mode from the dropdown menu.
  4. Restart Camtasia.