Camtasia (Windows): Crash or Hang Loading Project

Problem

When opening a project Camtasia hangs as shown below or crashes.

hang_project.png

Solution

This issue has been fixed in Camtasia 2018.0.2 and later. To update, open Camtasia and click Help > Check for updates

This behavior can occur when the following conditions are met:

  • Camtasia 2018.0.1 is installed.
  • A sketch motion callout is in the project.
  • The decimal symbol in Windows is set to comma.
    decimal_symbol.png

Our development team is currently working to resolve this issue. There are three workarounds for this problem:

  1. Uninstall Camtasia 2018.0.1 from the control panel and then reinstall version 2018.0.0 from here.
  2. Create future projects without using sketch motion callouts.
  3. Open the Control Panel > Clock and Region > Region > Additional Settings and change the decimal symbol from a comma to a period (this could have adverse effects for other software).