Camtasia (Windows): Crash or Hang Loading Project

Problem

When opening a project, Camtasia hangs or crashes as shown below.

hang_project.png

Solution

This is a known issue that is fixed in Camtasia 2018.0.2 and later. Select Help > Check for Updates in Camtasia to install the latest version.

This behavior can occur when the following conditions are met:

  • Camtasia 2018.0.1 is installed.
  • A sketch motion callout is in the project.
  • The decimal symbol in Windows is set to a comma (,).
    decimal_symbol.png

A few workarounds in resolving this issue are:

  1. Open Settings > Apps > Apps & features and uninstall Camtasia 2018.0.1. Then, reinstall Camtasia 2018.0.0.
  2. Create future projects without using sketch motion callouts.
  3. Open Control Panel > Clock and Region > Region > Additional Settings and change the comma (,) to a decimal (.) in Decimal symbol. This could have adverse effects for other software.
    CamWind_DecimalSignal.png