Camtasia (Windows): TechSmith Capture (iOS) App Troubleshooting

Please try the options below to troubleshoot common problems with TechSmith Capture.

Audio Is Not Recorded

Make sure the microphone is set to ON prior to recording.

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Camtasia only imports the last audio track. If recording with the microphone and the system audio track is empty, nothing is heard in Camtasia. This is a known issue that we hope to fix in a future update.

Recording Status Bar at the Top of the Screen

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The iOS recorder is visible and cannot be removed while recording. Some options to remove the red status bar are:

  • Cropping out of the recording in Camtasia.
  • Inserting the iOS device to Camtasia (Mac). This will record your device without the red status bar showing.

For more information, see this article.

Unable to Send Files from TechSmith Capture to Camtasia

If you are unable to send files from TechSmith Capture to Camtasia, please review the following:

  • Open Camtasia to send files from TechSmith Capture to Camtasia.
  • In the Snagit, select  Edit > Editor Preferences > Advanced > Allow Sharing to Snagit. Please see that Mobile Sharing is turned on.CamWind_MobileSharingSnagit.png
  • Scan the QR code in Camtasia to establish a connection between the mobile device and Camtasia for sending mobile files.
  • The device and Camtasia must be connected to the same network.
  • Reset router or wireless network.
  • Check your network or firewall settings.

Unable to Scan QR Code

If TechSmith Capture cannot scan the QR code located in Connect Mobile Device:

  • The device and Camtasia must be connected to the same network.
  • Aim the camera on the device at the QR code on the computer screen.
  • Position the camera so that the QR code is centered within the corners of the scanner on your mobile device or tablet.

QR Code Is Missing

In Camtasia, an error message appears if a QR code cannot be generated.

A QR code may not be generated if:

  • The network/router is disconnected or needs to be reset.
  • The specified port is already in use.

If a QR code is not generated:

  • Check your network or firewall settings.
  • Connect your mobile device and computer to another network.

Security Software Blocks TechSmith Capture

Third-party firewalls may block TechSmith Capture from connecting to the computer. The articles below have instructions for AVG and McAfee.

Video Not Showing in Capture App

Make sure you are recording using TechSmith Capture. Hold the recording icon from Control Center and choose TechSmith Capture.

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