Snagit (Windows): Snagit32.exe Hangs on 32 Bit Machines

Problem

Snagit appears to launch, and the icon is visible in the system tray, yet no capture window every appears. In task manager, Snagit32.exe ranges between 50%-100% all the time.

Solution

This is a known issue that is fixed in Snagit 2018.2.3, and 2019.0.1 and later. Select Help > Check for Updates in Snagit to install the latest version.

Workaround for Earlier Versions

This only happens on 32 bit machines that do not have a recording device connected. Please use one of the solutions below to fix the problem.

Option 1: Connect a Microphone

If you have access to a microphone, connect it to the computer and restart Snagit.

Option 2: Registry Edit

  1. Exit Snagit and the Snagit Editor. Confirm that they are not running in Task Manager.
  2. Press Windows+R on your keyboard to open the Run window.
  3. Type the following and click OK: regedit
  4. Browse to HKEY_CURRENT_USER\Software\TechSmith\Features\snagit.
  5. Click the snagit folder.
  6. Right-click the DeviceAudioFromSDK item on the right and select Modify. Change the value from 1 to 0.
  7. Close the Registry Editor, and open Snagit.