After the update to 2018.2.2 is installed, Snagit is no longer able to create GIF's. The error below is displayed.
Cannot open file. Snagit does not support GIF or MP4 files with dimensions greater than 3840x2160 or less than 64x64.
This is a known issue that is fixed in Snagit 2018.2.3 and later. Select Help > Check for Updates in Snagit to install the latest version.
Workaround for Snagit 2018.2.2
This article only applies to users updating from a previous version of Snagit 2018.x.x to Snagit 2018.2.2. If you are experiencing the same error on a different version of Snagit, or if the steps below do not help, please submit a ticket.
Option 1: Restart Snagit
Completely close out of Snagit, and then restart the program. To completely close Snagit, click File > Exit from both the Snagit capture window and the Snagit Editor. When Snagit restarts, there will be a self-repair window:
Once the repair completes, Snagit will open and be able to create GIF's.
Option 2: Repair Snagit
Follow the steps below to repair Snagit.
- Download and save a new copy of the installer for Snagit 2018.2.2 using this link.
- Once downloaded, right-click the file and choose Run as administrator.
- In the window that opens, click Repair.