Camtasia (Mac): Recording Stuck on "Waiting..." or "Recording error occurred"

Problem

When starting a recording in Camtasia 3 for Mac on 10.14 OSX Mojave, the recorder will get stuck on "Waiting...", "Waiting for device initialization" or say "Recording error occurred. An error occurred while recording: 52"

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Solution

This problem can happen if Camtasia has not been granted access to the microphone and web camera trough the macOS System Preferences. Follow the steps below to grant Camtasia access to the microphone and web camera.

  1. Close out of Camtasia 3.
  2. Click on the Apple icon in the top left of your monitor and choose System Preferences...
  3. Click on Security & Privacy.
  4. Click on the Privacy tab.
  5. Click on the Microphone tab on the left.
  6. In the right window, make sure Camtasia 3 is selected.
  7. Click on the Camera tab on the left.
  8. In the right window, make sure Camtasia 3 is selected.
  9. Once selected, close the window and try a new recording with Camtasia 3.

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