When taking a capture of the dropdown menu, Snagit capture is unable to fully capture it.
This is a known issue that we hope to fix in a future release. When capturing in Snagit, Ctrl-Shift-C is the default option to capture. However, it is unable to fully capture the dropdown menu and when hitting ESC, the capture crosshairs appear. As a workaround, use the Mac's system screen shot utility (Shift-Command-4) to capture.
The capture will automatically save in the tray. If captured for the first time, an option will appear to save all images captured on Mac to Snagit. Click Open Screenshots in Snagit to save all images.