TechSmith Relay (Self-Hosted): System Requirements

Desktop Recorder

To run TechSmith Relay Recorder, the presenter needs a Mac or PC with these minimums.

PC (Windows) recorder Windows

  • Microsoft Windows 7 [32-bit or 64-bit], Windows 8, or Windows 10
  • Internal or external microphone
  • 10 GB of free hard drive space per recording hour
  • Camera video recording requires a USB web camera or internal web camera. Digital video (DV) cameras and capture cards are not supported.
  • The PowerPoint add-in (optionally installed with the Classic Recorder) requires the 32-bit version of Microsoft Office 2007, 2010, 2013, or 2016

Mac Recorder Mac

  • OSX 10.11.x, macOS 10.12.x, or macOS 10.13.x
  • Internal or powered external microphone
  • 10 GB of free hard drive space per recording hour
  • Camera video recording requires a USB web camera or internal iSight. Digital video (DV) cameras and capture cards are not supported.

Mobile Recorder

Use your device’s camera in combination with TechSmith Fuse® to upload new or existing camera videos to your TechSmith Relay server right from your iOS device or Android phone.

 

iOS TechSmith Fuse for Apple Devices

  • Requires iOS: version 9 or higher

 TechSmith Fuse for Android Devices

  • Requires Android: version 4.0.3 or higher

 

Browser Requirements

Accessing the TechSmith Relay web application requires:

  • Internet Explorer 11
  • Firefox (latest version)
  • Safari (latest version)
  • Chrome (latest version)
  • Microsoft Edge (Windows 10 Anniversary Update or later)
Small

4 CPU cores

2.0 GHz Pentium processor or equivalent (2.4 GHz Pentium processor recommended)

4 GB of RAM (8 GB recommended)

500 GB of free hard drive space

Large

8 CPU cores

2.0 GHz Pentium processor or equivalent (2.4 GHz Pentium processor recommended)

8 GB of RAM (16 GB recommended)

500 GB of free hard drive space

Frequently Asked Questions

Q: Is TechSmith Relay (Self-Hosted) Server compatible with the 32-bit version of Windows Server?

A: No. TechSmith Relay (Self-Hosted) Server requires a 64-bit version of  Windows Server 2012, Windows Server 2012 R2, or Windows Server 2016.

Q: Can I run TechSmith Relay (Self-Hosted) in a Virtual Machine configuration?

A: TechSmith Relay (Self-Hosted) may be run in a virtualized environment with the understanding that the CPU-intensive nature of transcodings makes it a good fit for a dedicated server. If given the necessary resources in a properly configured VM instance, it will work well. Running the TechSmith Relay (Self-Hosted) server on an underpowered or multi-purpose VM is not recommended and will result in poor performance.

Q: Can I run other applications on the same server with TechSmith Relay (Self-Hosted)?

A: TechSmith Relay (Self-Hosted) is designed to run on a stand-alone server and not as an application on a multi-purpose server. Other SQL Server installations or instances, additional websites, or other non-standard software or web applications installed on the server may cause problems with the recorder (client) communication with the TechSmith Relay (Self-Hosted) server.

Q: What should I do to prepare my server for installation?

A: It is recommended that you begin with a fresh install of Windows Server, install all related Windows patches, and then install TechSmith Relay (Self-Hosted) Server. The software installer will walk you through the setup process.

Q: Do I really need 500+ GB of hard drive space on the server?

A: Yes. You need a lot of hard disk space because unprocessed recordings consume space until they are published (at which time the original recording is deleted). As a rough guideline, a 1-hour recording requires as much as 10 GB of space.

Q: What's the benefit of more CPU cores?

A: More processing cores means more simultaneous encoding potential, and therefore, faster encoding and publishing.

Q: Why doesn't TechSmith Relay (Self-Hosted) use all available CPU cores for encoding?

A: TechSmith Relay (Self-Hosted) reserves one core for overhead processes which yields faster encodings and publishing overall. For example, if you use a quad-core server, TechSmith Relay (Self-Hosted) will encode 3 simultaneous recordings. This achieves the fastest performance, and is faster than if all 4 cores were dedicated to encoding recordings.