TechSmith Relay (Hosted): No Password reset being sent

Problem

When attempting to sign into the TechSmith Relay Website, the following error is displayed:

As part of enhanced security, you must choose a new password in order to access your account.
We just emailed [YOUR EMAIL] 
   please check your inbox and follow the instructions to choose a new password.

Snag_3cf6dde9.png

After being prompted with this message, no Password reset is sent to either the inbox or spam.

 

Solution

This is a known issue that the development team is currently investigating. If trying to sign in through another browser does not help, please try the manual password reset from the link here.

If the link above does not help, please open a ticket with the Technical Support team so we can troubleshoot your issue further. You can open a support ticket from the following link.