(Multi-Seat Subscriptions) About Renewals

At manage.techsmith.com, you can view and manage your Direct orders (multi-seat subscriptions purchased via the sales team) for these cloud products:

video review icon Video Review assets for snagit icon TechSmith Assets for Snagit
knowmia pro icon TechSmith Knowmia Pro assets for camtasia icon TechSmith Assets for Camtasia
audiate icon TechSmith Audiate logo_screencast.png Screencast Pro

If you do not have a multi-seat subscription, see Purchase a Product License or Subscription.

Multi-seat subscriptions are recurring, meaning that you purchase a product for a month or year, and then decide whether to renew the subscription or let it expire.

If you would like to renew your multi-seat subscription, you can do one of the following.

Renewal option Available for Description
Turn on auto-renewal

Multi-seat subscriptions purchased with a credit card

Every month or year, the system automatically renews your multi-seat subscription and processes the renewal amount on your primary credit card.

See (Multi-Seat Subscriptions) Auto-Renewal.

Renew the subscription early

All multi-seat subscriptions

You can renew your subscription during the last 30 days of the current billing month or year.

This option is available for all multi-seat subscriptions, no matter if they have auto-renewal on or off.

See (Multi-Seat Subscriptions) Early Renewal.

Renew the subscription after it expires

All multi-seat subscriptions with auto-renewal off/unavailable

If your multi-seat subscription expires, you have 30 days to renew it.

See (Multi-Seat Subscriptions) Expiration and Renewal.

Examples of renewal options for a yearly multi-seat subscription:

diagram illustrating that if auto-renewal is on, then you still have the option to renew the subscription early during 30 days before auto-renewal. If auto-renewal is off, you can renew the subscription early during 30 days before expiration or during 30 days after expiration

This help topic is for Assets for Camtasia, Assets for Snagit, Audiate, Knowmia Pro, Screencast Pro, and Video Review.

If you are looking for information about Camtasia, Knowmia Enterprise, Snagit, or our other products, please visit our help center.


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