Multi-Seat Subscriptions: Manage Renewal

On the subscription management portal at manage.techsmith.com, you can purchase and manage a 12-month multi-seat subscription for these products:

 

The subscription lifecycle depends on whether you activate auto-renewal.

Example

example of subscription lifecycle depending on whether subscription auto-renewal is activated or deactivated

 

 

To learn more about subscription renewal, continue with the following:

 

Activate or Cancel Auto-Renewal

If the subscription auto-renewal is activated, your subscription remains active until you decide to cancel it manually.

You can view Forecasted amount – approximate cost for renewing the subscription in the future, including taxes. The amount is recalculated every time when a change is made to the subscription.
renewal_01.png

 

On the next Payment date (ex. on March 10, 2021), the latest forecasted amount is automatically billed to your primary credit card, and you can continue the use of the products in your subscription for yet another year.

30 days before the payment date, you receive an email reminder about the upcoming auto-renewal.

You can Cancel renewal for the subscription at any time. After this, all products and seat assignments remain active until the Payment date.
renewal_02.png

 

As an alternative to canceling auto-renewal, you may need to return a product prior to renewal. For more details, see Multi-Seat Subscriptions: Return Products and Seats.

 

 

All changes to the auto-renewal status are reflected on the Subscription history tab.
screenshot of the subscription history tab with auto-renewal status updates

The option to activate subscription auto-renewal is not available in the following cases:

  • All products in the subscription are canceled. To keep using the products after the expiration date, please contact our Sales team.
    screenshot of a renewal section saying that all products will expire on a specific date
  • You are registered as a tax-exempt customer. You will receive an email reminder about the upcoming expiration to your shipping email address. Please contact our Sales team to renew or update the subscription.
    renewal_03.png
  • The subscription was created based on a purchase order (PO). You will receive an email reminder about the upcoming expiration to your shipping email address. Please contact our Sales team to renew or update the subscription.
    renewal_13.png
  • The subscription expired. For details about how to proceed, see Manually Renew an Expired Subscription.
    screenshot of a renewal section saying that all products expired and can be renewed within 30 days after the expiration
  • Your account is blocked because of overdue payments. For more details, see What If My Account Is Blocked.

 

Manually Renew an Expired Subscription

If the subscription auto-renewal is canceled or unavailable, the products in the subscription remain active until the expiration date (ex. on May 10, 2020).
renewal_07.png

After the subscription expires, all seat assignments are put on hold.
seats_08.png

 

Within 30 days after the subscription expires (ex. between March 10, 2020 and April 11, 2020), you can renew one or more products in your subscription with the same number of seats. To renew the subscription with different products or with different numbers of seats, please contact our Sales team.

 

To renew an expired subscription:

  1. Go to the subscription management portal at manage.techsmith.com and sign into your TechSmith account.
    If the “Product subscriptions will appear here” message appears, see Why Can’t I View My Account and Subscription.
  2. On the My subscriptions tab, in the Payment method section, make sure that the desired payment method is set as primary (will be used for this order and future orders within your current billing period).
    prod_20.png
    The following restrictions apply:
    • If you used a credit card when purchasing the first product in your subscription, you need to use credit cards for all future orders made at manage.techsmith.com within your current billing period.
    • If you used a purchase order (check or wire transfer) when purchasing the first product in your subscription, you need to use POs for all future orders made at manage.techsmith.com within your current billing period.
  3. On the My subscriptions tab, locate the product that you do not intend to renew, if any.
    On the product card, click the ellipsis button (screenshot of a three dots button) and click Remove product.
    screenshot of the remove product button and confirmation
  4. Click Start renewal to renew the remaining products (ex. Assets for Snagit) with the same number of seats and the same seat assignments. This option is available up to 30 days after the subscription expired.
    renewal_09.png
  5. Make sure that all order details are correct.
    If your primary payment method is purchase order, provide the purchase order number for this order.
    renewal_10.png
  6. Сlick Purchase.

    The Purchase option is unavailable in the following cases:

  7. Confirm that you would like to place your order.
    If your primary payment method is purchase order, you are expected to make the payment via a check or wire transfer within 30 days. Before clicking Confirm, please familiarize with the Terms and Conditions for the product(s) that you’re about to renew.
    renewal_10.png
    If your primary payment method is credit card, the system tries to withdraw the payment automatically. If your payment fails, ex. because of insufficient funds or incorrect credit card details, you can see the corresponding error message. Please contact the card-issuing bank or add another card and set it as primary. Then, try to renew the subscription again. If the payment error persists, please contact our Sales team.
    After the subscription is renewed, all seat assignments are active again, and end users can access the renewed products. For information on how to assign and revoke seats, see Multi-Seat Subscriptions: Manage Seat Assignments.
  8. (If your primary payment method is purchase order) Make the payment via a check or wire transfer.

 

To view the order and payment details, click the Subscription history tab:

  • Subscription renewed event shows the details about the renewed products.
    renewal_11.png
  • Payment event shows the invoice details:
    • If your primary payment method is credit card, the payment is processed automatically and you can view the payment details immediately.
      renewal_11_01.png
    • If your primary payment method is purchase order, the payment details will appear in the subscription history after our Accounting team receives your check payment or wire transfer.
      renewal_11_02.png
      Order confirmation, the invoice itself, and the instructions for making the payment are sent to your billing email address.
      account_02-1.png
      Please make the payment within 30 days within your order being processed. Otherwise, your account may be blocked. For more details, see Multi-Seat Subscriptions: Manage Overdue Payments and Account Blocking.

     

    The subscription is subject for renewal within 30 days after the subscription expiration (in our example, until April 11, 2020). After this, the expired subscription becomes inactive, and all subscription information is cleared. However, subscription history remains available.
    about_02.png
    To start using Video Review, Assets for Snagit, Assets for Camtasia, Knowmia Pro again, contact our Sales team.

     

    This help topic is for Video Review, TechSmith Assets for Snagit, TechSmith Assets for Camtasia, and TechSmith Knowmia Pro. If you are looking for information about TechSmith Snagit, TechSmith Camtasia, or TechSmith Knowmia Enterprise, please visit our help center.

     

    ← back to top

     

    Did you find what you were looking for? Provide feedback.