At TechSmith, we do our best to keep counterfeit software keys under control, but sometimes unauthorized vendors distribute these software keys before we can intervene. It appears the key you've been sold/given is one of those unfortunate few.
Please be advised that we are unable to give ongoing technical support to customers using counterfeit keys.
We advise you to:
- Immediately contact the party that provided the software key to you, and
- Take action to protect yourself from a fraudulent sales transaction.
We are also interested in learning more about how you acquired your software key. This will help prevent future incidents. Please submit a ticket and let us know where and how you obtained your software key. Any other details that you can provide are appreciated.